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Terms & Conditions

Terms & Conditions

It is important that you read these terms and conditions carefully. Together with our privacy policy and our terms and conditions of use (both of which are available on our website (, they govern our relationship with you in relation to this website and your purchase of goods from it. If you have any questions about them or do not wish to accept them, please contact our customer services department on 0800 715 716.

Our Details

We are Volvo Group UK Limited t/a Volvo Trucks, a company registered in England and Wales at Companies House. Our registered office is at Wedgnock Lane, Warwick, CV34 5YA, England and our registered number is 02190944. Our VAT number is 262872148.

You can contact us by telephone on 0800 715 716.


We would like to assure you that odering online at Volvo Merchandise (UK) is safe.

Transactions conducted at our website are protected by the strongest commercially available 128-bit encryption technology, used and proven by over 400,000 websites worldwide.

We use Barclays EPBQ system to process all transactions. These are submitted in a secure site run by Barclaycard EPDQ.

Should you have any queries relating to security at Volvo Merchandise - UK or would rather process your order via telephone then please call us on 0800 715 716 where a member of our team will be happy to assist you.

To purchase from us you must be over 18 and a resident in the United Kingdom or Ireland. We cannot ship to countries outside the United Kingdom or Ireland.

How your contract with us is formed

Once you have completed compiling your order, you will be asked to confirm that it is correct. If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order to us. It is your responsibility to ensure that your order is correct before submitting it to us. If you have any problems with your order, please contact us on 0800 715 716.

When you submit your order, you are offering to buy the goods at the price set out in the order.

We will acknowledge receipt of your order by email. This is not an acceptance of your order. The contract between us is not formed until we confirm by either email, telephone call or writing a letter to you, that we have accepted your order.

If you discover you have made a mistake with your order, then please contact us on 0800 715 716 immediately. Please do this before we confirm your order. We are unable to rectify mistakes after this time, although you still have the right to cancel the order.

Prices are checked regularly. However, if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed. In addition, if the goods that you have ordered are no longer available, we may offer you substituted goods of a similar nature and quality. Again, in this case, we will contact you and ask if you wish to proceed. In both cases, if you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the goods until we have confirmed that we have accepted your order.


The prices indicated on our website include all taxes, including VAT, which may be payable in respect of the goods.

All payments must be made at the time of placing the order by Visa, Mastercard, JCB, Switch, Solo, American Express, Visa Electron, Cheque or Postal Order. If we are unable to accept your order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that order. We will not dispatch the goods until we receive payment in full.